Customer Service Coordinator

4 days ago


Peterborough, Peterborough, United Kingdom RELIANT RESOURCING LIMITED Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our dynamic team at Reliant Resourcing Limited. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Customer Service: You will be the first point of contact for drivers and nominated transport companies, providing timely and effective support to resolve any issues or queries.
  • Logistics Coordination: You will be responsible for managing delivery paperwork, directing drivers to the warehouse, and ensuring that all orders are processed efficiently and accurately.
  • Administrative Support: You will provide administrative support to the warehouse team, including completing tasks related to Goods in and Goods out, and ensuring smooth dispatch operations.
  • Communication: You will maintain excellent communication skills across all mediums, addressing queries, coordinating with the warehouse team, and maintaining high levels of customer satisfaction.

Requirements:

  • Commitment to Shift Pattern: You must be able to commit to the shift pattern, which includes working a rotating shift basis.
  • Communication Skills: You must have strong communication skills across all mediums.
  • Administrative Abilities: You must have excellent coordination and administrative abilities, with proficiency in Microsoft Excel and Outlook.
  • Logistics Experience: You must have experience in a fast-paced distribution/logistics environment.
  • Attention to Detail: You must have attention to detail, initiative, and the ability to prioritize under pressure.
  • Team-Oriented Mindset: You must have a team-oriented mindset and be able to work effectively in a dynamic team environment.

Benefits:

  • Competitive Salary: You will receive a competitive salary of up to £25k per annum.
  • Holiday Entitlement: You will be entitled to 28 days holiday per annum, plus bank holidays.
  • Free Car Parking: You will have access to free car parking.
  • Health and Wellbeing: You will have access to a Health App and a Legal helpline.
  • Discounts: You will have access to various discounts across retailers.
  • Team Social Events: You will have the opportunity to participate in team social events.
  • Workplace Pension Scheme: You will be eligible to join our workplace pension scheme.


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