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Customer Experience Specialist

2 months ago

Inverness, Highland, United Kingdom Swissport Full time

About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as an Airport Lounge Host at Swissport. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome, relaxed, and energized during their visit to our lounge.

Key Responsibilities

  • Provide a warm and friendly welcome to guests, ensuring a seamless check-in process and setting the tone for their experience.
  • Manage capacity at peak times to maximize guest throughput and ensure a smooth operation.
  • Work collaboratively with the team to maintain high standards of cleanliness and organization throughout the lounge.
  • Engage with guests, respond to their queries, and provide exceptional customer service.
  • Assist with food and beverage preparation, presentation, and service, ensuring that all offerings are continually available and well-presented.
  • Restock supplies, maintain inventory levels, and adhere to waste management procedures.

Requirements

  • Background in hospitality or customer service with high levels of customer interaction.
  • Excellent communication skills, written and verbal.
  • Good numerical skills with a keen eye for attention to detail.
  • Computer literate, including using payment machines and Microsoft Office.
  • Ability to work as part of a team or be self-motivated to complete tasks.
  • Ability to follow processes and procedures and apply flexibility when required.
  • Additional languages desirable.
  • Flexible to work shifts covering 0330 – 2100, 7 days a week.
  • MUST BE ABLE TO DRIVE AND HAVE OWN VEHICLE.

Benefits

  • Free parking whilst at work.
  • Industry-recognized food safety training and qualifications to FSA L2.
  • Free meals and drinks during shifts.
  • Uniform provided.
  • Swissport pension scheme with ability to self-contribute.
  • 24-hour employee assistance program.
  • Discounted retail within the airport.
  • Discounted access to Aspire lounge network for family and friends.
  • Potential for placements to other Aspire Lounges within the UK.