Sales and Customer Experience Specialist

1 month ago


Inverness, Highland, United Kingdom Rituals Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Rituals Advisor. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales experiences that exceed our customers' expectations.

Key Responsibilities
  • Provide personalized product recommendations and advice to customers to ensure they find the perfect products for their needs.
  • Engage with customers to understand their preferences and tailor the shopping experience to meet their individual needs.
  • Work closely with the store management team to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge and stay up-to-date with new products and promotions.
  • Contribute to a positive and inclusive store environment that reflects the Rituals brand values.
What We Offer
  • A competitive salary and performance-related bonus.
  • A quarterly product allowance and 30% discount on our products.
  • Opportunities for continuous development and training to enhance your skills and knowledge.
Requirements
  • Relevant experience in a similar position within retail or hospitality.
  • A customer-service mentality and team-player's work ethic.
  • Decision-making and problem-solving skills.
  • An eye for detail and organized approach.
About Us

Rituals is a luxury retail brand that values diversity and inclusion. We strive to create an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Our commitment to diversity and inclusion fuels our innovation and connects us closer to our customers and the communities we serve.



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