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Lead Housing Support Specialist

2 months ago

Exeter, Devon, United Kingdom Home Group Limited Full time

Transform Lives as a Supported Housing Concierge

We are seeking a motivated and compassionate Housing Concierge to join our team at Home Group Limited. As a key member of our ETAAS (Exeter Temporary Accommodation and Assessment Service) team, you will play a vital role in providing exceptional support to our customers.

About the Role

  • This is a permanent, full-time position working on a 2-week rolling rota between 07:00 and 19:30.
  • You will be responsible for ensuring the safety and security of our buildings, managing customer records, and providing first-line support when needed.
  • As a Housing Concierge, you will work closely with our wider team to ensure that our customers receive person-centered support and can maintain their temporary accommodation.

Your Key Responsibilities

  • Supporting customers with their daily needs and addressing any concerns they may have.
  • Managing the health and safety of the building, including patrolling to check fire doors and ensuring everything is locked and secure.
  • Providing a listening ear and being the first point of contact for customers when they need assistance.
  • Collaborating with colleagues to ensure that our customers receive seamless support.

The Ideal Candidate

  • You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • You will be calm under pressure, able to think on your feet, and manage situations effectively.
  • You will have a passion for supporting vulnerable individuals and be committed to delivering exceptional customer service.

Benefits

  • Competitive salary of £23,464 per annum (equivalent to £12 per hour).
  • 34 days annual leave, increasing to 39 days, plus bank holidays and a 'me day' to use as you wish.
  • A comprehensive Health Cash Plan saving you up to £1,140 per annum.
  • Over 800 high-street discounts, including groceries, holidays, and more.
  • Opportunities for career growth and development within our organization.

Join Our Team

If you are a motivated and compassionate individual who is passionate about making a difference in people's lives, we would love to hear from you. Apply now to learn more about this exciting opportunity.