Front Office Team Leader

6 days ago

London, Greater London, United Kingdom Accor Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at Accor Hotels. As a key member of our front office operations, you will be responsible for providing exceptional guest experiences and ensuring the smooth running of our hotel.

Key Responsibilities

  • Lead and manage the front office team, providing guidance and support to ensure excellent service delivery.
  • Assist in the effective management of front office operations, including check-in, check-out, and room assignments.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Work closely with the duty manager to ensure seamless operations and effective communication.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and achieve overall business objectives.

Requirements

  • Fluency in English is essential.
  • Proven experience in a front office leadership role, preferably in a hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to lead and motivate a team to achieve exceptional results.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within Accor Hotels.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.

About Accor Hotels

Accor Hotels is a global hospitality leader, committed to providing exceptional guest experiences and delivering outstanding results. We are an inclusive company, dedicated to attracting, recruiting, and promoting diverse talent, creating an environment where everyone feels they belong.

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