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Front Office Team Leader

2 months ago

London, Greater London, United Kingdom MERCURE Full time
About the Role

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at MERCURE. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and driving sales and revenue growth.

Key Responsibilities
  • Guest Relations: Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk team, ensuring efficient and effective check-in and check-out processes, and maintaining a high level of accuracy and attention to detail.
  • Sales and Revenue Growth: Identify opportunities to increase sales and revenue, and implement strategies to achieve targets.
  • Team Management: Lead, motivate, and develop the front desk team, ensuring they have the skills and knowledge required to deliver exceptional guest experiences.
  • Communication: Maintain strong working relationships with all departments, ensuring seamless communication and collaboration.
Requirements
  • Fluency in English: Must be fluent in English, with excellent communication and interpersonal skills.
  • Leadership Experience: Proven leadership experience in a front office or customer-facing role, with a track record of delivering exceptional results.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Teamwork: Excellent teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Training and Development: Opportunities for training and development, to help you grow and succeed in your career.
  • International Opportunities: The chance to work with a global hospitality leader, with opportunities to work in different locations around the world.