Front Office Team Leader

3 weeks ago

London, Greater London, United Kingdom AccorHotel Full time
Job Title: Front Office Team Leader

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at Novotel London Paddington. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of receptionists, and ensuring the smooth operation of our front office.

Key Responsibilities:

  • Lead and motivate a team of receptionists to deliver exceptional customer service
  • Ensure the efficient operation of the front office, including check-in, check-out, and room assignments
  • Provide guidance and support to the reception team to help them achieve their potential and accomplish overall departmental objectives
  • Assist in effectively running the front office operations with a hands-on approach
  • Help guests and create positive experiences
  • Maintain strong working relationships and communicate with all departments
  • Work duty manager shifts as and when required

About Us:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. As a member of our team, you will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service each day to all our guests.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a global hospitality leader, AccorHotel
  • A fun and dynamic work environment
  • The chance to develop your skills and career with our company

Requirements:

  • Fluency in English
  • Previous experience in a Reception role
  • Ability to work effectively in a fast-paced environment
  • Strong communication and leadership skills

How to Apply:

If you are a motivated and experienced Front Office Team Leader looking for a new challenge, please click 'apply' now. We look forward to hearing from you.

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