Front Office Team Leader

1 month ago

London, Greater London, United Kingdom Accor Full time
Job Title: Front Office Team Leader

At Accor, we're committed to creating unforgettable moments for our guests. As a Front Office Team Leader, you'll play a vital role in delivering exceptional service and ensuring our guests have an unforgettable experience.

Key Responsibilities:
  • Assist in conducting training for all Front Office employees to ensure they have the skills and knowledge to provide exceptional service.
  • Direct daily front office operations, ensuring efficient and courteous service to our guests.
  • Attend to credit problems and ensure effective communication of new and updated information regarding policies, rates, and general hotel information.
  • Supervise and support the Front Office team, ensuring department policies and procedures are understood by all employees and observed in tasks performed.
  • Perform any other duties as directed by the Front Office Management, ensuring effective use of guest feedback to improve product and service delivery.
Requirements:
  • Excellent communication and stakeholder management skills, with the ability to remain calm under pressure.
  • Exceptionally organized, with the ability to efficiently prioritize tasks.
  • Ability to work a flexible roster, including mornings, evenings, weekends, and public holidays.
  • Commitment to creating a culture that is service-focused, positive, and driven to succeed.
About Us:

We're an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Our ambition is to create an environment where everyone feels they belong. If you're passionate about delivering exceptional service and have a commitment to excellence, we'd love to hear from you.

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