Inbound Call Handling Specialist

3 days ago


StratforduponAvon, Warwickshire, United Kingdom Connections The Recruitment Specialists Limited Full time
Job Description:
We are seeking a highly skilled Inbound Call Handling Specialist to join our team. As an Inbound Call Handling Specialist, you will be responsible for handling inbound calls from customers experiencing plumbing or gas emergencies, providing support and coordinating with trusted contractors to resolve their issues.

Key Responsibilities:
  1. Handle inbound calls from customers facing emergencies
  2. Aarrange for partner contractors to attend customer properties and resolve issues
  3. Ensure customer details and job specifics are accurately recorded


Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of plumbing and gas systems


What We Offer:
* Competitive base salary of £22,500 per annum
* Uncapped commission structure (£5 per sale, with potential to achieve £100+ per day during peak times)
* Opportunity to boost earnings with commission for every service successfully arranged

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