Business Support Specialist

2 days ago


StratforduponAvon, Warwickshire, United Kingdom Daisy Group Full time

Daisy Group is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses – no matter what the future holds. We are seeking a Business Support Specialist to join our team in Solihull.

About the Role

This is a permanent, full-time position with a competitive salary of £22,000 - £28,000 per annum, depending on experience. You will work from our office based in Solihull and will be required to have excellent customer service skills and the ability to work well under pressure.

Key Responsibilities
  • Providing administrative support to our customers to ensure we deliver a high-quality and effective service.
  • Supporting our customers by answering and resolving their queries, and performing tests to resolve billing queries and redirect telephone calls to the appropriate departments within the Group.
  • Liaising with colleagues and third-party companies to advance tickets and keeping customers informed of progress either verbally or via our CRM/ticketing system.
Requirements
  • Candidate must have experience working with customers preferably from a call centre background.
  • Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • Must be solution-focused and have a flexible approach to problem-solving.


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