Insurance Coordinator Specialist

1 month ago


StratforduponAvon, Warwickshire, United Kingdom undisclosed Full time

As an Insurance Coordinator Specialist, you will contribute to the overall success of the Insurance Canada Processing Centre team, ensuring specific individual goals and initiatives are executed and delivered in support of the team's business strategies and objectives. You will also ensure all activities conducted are in compliance with governing regulations and internal policies and procedures.

Key Responsibilities:

  1. Accurately process customer and internal requests for changes, actions, and corrections related to creditor insurance.
  2. Manage inbound calls to respond to telephone inquiries, ensuring that action is taken to fully address the inquiry.
  3. Assist with investigations and complaint resolution to support resolving customer inquiries and escalations.
  4. Complete all required compliance training and adhere to policies.
  5. Champion a high-performance environment and contribute to an inclusive work environment.

Requirements:

  1. Comfortability working in a hybrid work environment within a commutable distance to Stratford, Ontario.
  2. Previous administration experience in an office setting.
  3. Knowledge of creditor insurance products, programs, policies, and procedures would be considered an asset.
  4. Knowledge of Scotiabank's accounting controls and regulatory compliance requirements, as well as systems, would be considered an asset.
  5. Comfortability with using and learning new technology tools, including proficiency in Microsoft Office applications.


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