Customer Service and Operations Coordinator
1 day ago
We are seeking a highly skilled Customer Service and Operations Coordinator to join our team at Universal Business Team in Coventry.
About the RoleThis pivotal position plays a crucial role in maintaining impeccable customer satisfaction, ensuring fast and efficient resolutions to any issues and queries that arise. The ideal candidate will have a strong customer-centric approach, excellent communication skills, and a very high standard of literacy in email communications.
Responsibilities- Reactive and proactive problem-solving with extensive use of telephone and email.
- Providing timely delivery ETA updates to customers.
- Offering alternative products for items with long lead times.
- Collaborating with carriers to resolve delivery queries and organizing returns.
- Handling complaints in a controlled and informed manner, taking ownership.
- Maintaining customer service excellence.
- Proven experience in a Customer Services role.
- A sympathetic and kind disposition.
- Ability to remain calm under pressure.
- Excellent telephone manner.
- Good grasp of IT and systems.
- Detailed, accurate, and organized character.
- A competitive salary of £33,000 per annum, commensurate with experience.
- A normal working week: Monday – Friday 08.30 to 17.00 (some variation negotiable).
- A company bonus scheme.
- Free parking on site.
- An excellent rural location in Coventry.
- Own transport is preferable but not essential.
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Customer Service and Business Coordinator
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