Customer Service and Operations Coordinator

1 day ago


Coventry, Coventry, United Kingdom Universal Business Team Full time

We are seeking a highly skilled Customer Service and Operations Coordinator to join our team at Universal Business Team in Coventry.

About the Role

This pivotal position plays a crucial role in maintaining impeccable customer satisfaction, ensuring fast and efficient resolutions to any issues and queries that arise. The ideal candidate will have a strong customer-centric approach, excellent communication skills, and a very high standard of literacy in email communications.

Responsibilities
  1. Reactive and proactive problem-solving with extensive use of telephone and email.
  2. Providing timely delivery ETA updates to customers.
  3. Offering alternative products for items with long lead times.
  4. Collaborating with carriers to resolve delivery queries and organizing returns.
  5. Handling complaints in a controlled and informed manner, taking ownership.
  6. Maintaining customer service excellence.
Requirements
  1. Proven experience in a Customer Services role.
  2. A sympathetic and kind disposition.
  3. Ability to remain calm under pressure.
  4. Excellent telephone manner.
  5. Good grasp of IT and systems.
  6. Detailed, accurate, and organized character.
What We Offer
  • A competitive salary of £33,000 per annum, commensurate with experience.
  • A normal working week: Monday – Friday 08.30 to 17.00 (some variation negotiable).
  • A company bonus scheme.
  • Free parking on site.
  • An excellent rural location in Coventry.
  • Own transport is preferable but not essential.


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