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Housing Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Service Care Solutions Ltd Full time
Job Title: Accommodation and Housing Officer

Location: Staines (Covering Westminster)

Contract: Temporary 12 weeks, potential for permanent

Hours: 35

Job Summary

We are seeking a skilled Accommodation and Housing Officer to join our team at Service Care Solutions Ltd. As a key member of our team, you will be responsible for delivering vital housing support services to rough sleepers and older residents in retirement living.

You will play a critical role in ensuring access to safe, stable accommodation and managing anti-social behaviour (ASB) within the community. Your ability to build relationships and work collaboratively with external agencies, support workers, and residents will be essential to your success.

Key Responsibilities
  1. Provide support and advice to rough sleepers and residents within retirement living schemes, assisting with housing needs and tenancy sustainment.
  2. Conduct regular patch visits across the Westminster area, working face-to-face with tenants and rough sleepers to assess their needs and provide tailored housing solutions.
  3. Effectively manage and resolve Anti-Social Behaviour (ASB) cases, ensuring swift and appropriate action is taken to protect the safety and well-being of all residents.
  4. Work closely with local authorities, outreach teams, and other housing providers to facilitate access to appropriate services and support for individuals transitioning into stable housing or dealing with complex needs.
  5. Carry out needs assessments and risk evaluations, creating personalised support plans to help individuals achieve greater independence and security.
  6. Work within legal and regulatory frameworks, ensuring that all policies and procedures are adhered to.
  7. Maintain accurate records and report on key performance indicators, contributing to team performance goals.
Requirements
  1. Proven experience in a Housing Officer or similar role within a social housing or support environment.
  2. In-depth knowledge of Anti-Social Behaviour (ASB) legislation and management processes.
  3. Experience working with rough sleepers and vulnerable adults, particularly in complex situations, providing compassionate and consistent support.
  4. Excellent organisational and communication skills, with the ability to manage a varied caseload and adapt to changing priorities.
  5. A full UK driving licence and access to your own vehicle is required, as regular travel across your patch in Westminster will be a core part of the role.
  6. A genuine commitment to making a positive impact in the lives of vulnerable individuals and contributing to the overall improvement of the community.