Customer Experience Officer

2 days ago


Newton Abbot, Devon, United Kingdom FirstGroup Full time

About this role:

Job Overview

As a Customer Experience Officer - Train Station, you will play a vital role in ensuring our passengers have an enjoyable journey experience.

Key responsibilities:

  • Providing exceptional customer service
  • Assisting in day-to-day operations of ticket barriers
  • Ensuring customer security and responding to enquiries
  • Issuing tickets
  • Addressing customer needs during service disruptions

You'll need to be:

  • Able to deliver exceptional customer service
  • A self-starter with a can-do attitude
  • Confident when making decisions
  • Able to remain calm in crisis situations

Requirements:

  • Ability to work as part of a team or independently
  • Evidence of numerical ability
  • Strong verbal and written communication skills

About the location:

This role is based in Newton Abbot, which is the main station for the South Devon Area. It has good transport links to the surrounding area.

Working pattern:

This part-time role requires shift working, including weekends and bank holidays, covering 7 days a week on a rolling roster pattern. The earliest start is at 0550, and the latest finish is at 2230. This role is for 17.5 hours per week.

Additional information:

Applicants successfully shortlisted will be invited to a competency-based interview. Interviews will take place in the coming weeks. The successful candidate will be required to meet medical standards for this role, together with a drugs and alcohol screen. A Basic DBS is also required.

Training and development:

All new recruits will receive comprehensive training, which will take place in our Training Centre in Swindon. Full travel expenses will be covered, and accommodation will be provided.

Salary:

We offer a competitive salary of £19,500 per annum, plus benefits.

Benefits:

Our benefits package includes ongoing development opportunities, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance programme.


  • Sales Associate

    4 weeks ago


    Newton Abbot, Devon, United Kingdom DCK Group Full time

    Job Title: Retail AssistantLocation: Newton AbbottThis is a unique opportunity to join the DCK Group as a Retail Assistant, providing customer-facing contact and merchandising expertise within our retail stores. We are looking for a flexible and customer-focused individual to work alongside our team leader, providing coaching and ongoing support.Key...

  • KFC Team Member

    4 weeks ago


    Newton Abbot, Devon, United Kingdom EG Group Full time

    Role Overview:As a KFC Team Member, you will be responsible for delivering exceptional customer experiences, handling cash transactions, maintaining food safety, and contributing to a positive and inclusive work environment.Key Responsibilities:Provide excellent customer service, ensuring guests have a memorable and enjoyable experience.Process cash...


  • Newton Abbot, Devon, United Kingdom CV-Library Full time

    Company OverviewSales order processing is a crucial part of our company's growth and success. As an experienced Sales Order Processor, you will play a vital role in ensuring timely order fulfilment and delivering exceptional customer service.In this dynamic environment, you will be responsible for accurately and efficiently processing sales orders,...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    About the RoleWe are seeking a highly motivated Customer Service Advisor to join our team at Wise Employment. The successful candidate will be responsible for providing exceptional customer service to our clients, working in a busy office environment.The role involves responding to customer inquiries via email and live chat, resolving issues efficiently and...


  • Newton Abbot, Devon, United Kingdom Teign Housing Full time

    About Our TeamWe are a successful social landlord employing over 100 ambitious, committed people, responsible for managing more than 4,000 homes across South Devon.We are passionate about delivering exceptional customer service, and as one of our Senior Community Enforcement Advisors, you will be central to everything we do.Your ResponsibilitiesTo ensure...


  • Newton Abbot, Devon, United Kingdom Haulfryn - South Full time

    About the Role:We are seeking a motivated and friendly Customer Relations Administrator to join our team at Haulfryn - South. The successful candidate will play a key role in supporting our owner's journey from onboarding to ongoing engagement.Key Responsibilities:Owner Support: Act as the primary point of contact for owners, addressing inquiries and...


  • Newton Abbot, Devon, United Kingdom Royal Mail Full time

    Delivery Specialist Job OpportunityWe are seeking an enthusiastic and reliable Delivery Specialist to join our team at Royal Mail. As a Delivery Specialist, you will be responsible for delivering mail and packages to customers across Newton Abbot.Your Key Responsibilities• Deliver mail and packages to customers in a timely and efficient manner• Provide...


  • Newton Abbot, Devon, United Kingdom Selco Builders Warehouse Full time

    OverviewSelco Builders Warehouse is a leading supplier of building materials. We are committed to providing excellent customer service and ensuring our customers receive the best possible experience.SalaryThe estimated salary for this role is £23,000 - £28,000 per annum, depending on location and experience.Job DescriptionWe are seeking a highly motivated...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team as a Live Chat and Email Support Specialist. As a Customer Service Advisor, you will be working in a busy Customer Service department, handling Customer Emails and Live Chats.Key ResponsibilitiesHandling Customer Emails and Live ChatsProviding excellent Customer Service at...


  • Newton Abbot, Devon, United Kingdom Elite Recruitment Solutions Full time

    We are seeking enthusiastic individuals to join our client, a renowned online retailer, in a Customer Service Advisor role. This position involves handling customer emails and live chats, ensuring exceptional customer service and resolving queries efficiently. The ideal candidate will possess a passion for customer service, a keen eye for detail, and...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    About the RoleWe have a unique opportunity to welcome a Customer Service Advisor to our team. As a key member of our Customer Service department, you will play a crucial role in providing exceptional support to our customers through Live Chat and Email.About YouWe're looking for someone who is passionate about delivering outstanding customer service, has a...


  • Newton Abbot, Devon, United Kingdom Teignbridge District Council Full time

    We are seeking a highly skilled Chief Financial Officer to join our team at Teignbridge District Council. As a key member of our leadership team, you will be responsible for providing strategic financial guidance and direction to support our ambitious strategy and action plans.The ideal candidate will be a CCAB qualified accountant with a broad range of...


  • Newton Abbot, Devon, United Kingdom Tesco Full time

    Serving customers with passion and pride is at the heart of this role. As a Customer Service Representative, you will be responsible for delivering great natural service to our shoppers every day.We are looking for someone who is passionate about serving others and has excellent communication skills. You will work closely with your colleagues to create a...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Customer Service RoleWe have a unique opportunity for a Customer Service Advisor to join our client, a well-known online retailer.This role involves providing excellent customer service through live chat and email support, ensuring a positive experience for our clients.The working hours are 9am-5.30pm, Monday to Sunday, with 2 consecutive days off, one of...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Key Responsibilities:You will be responsible for handling live chat and email inquiries from customers, responding to their queries and resolving any issues in a timely and professional manner.This is an opportunity to gain valuable experience in customer service and support, working for a well-established online retailer.As a Customer Service Advisor, you...


  • Newton Abbot, Devon, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading UK delivery company, dedicated to serving our communities. Our team is passionate about delivering excellent customer service and making a positive impact on the lives of others.


  • Newton Abbot, Devon, United Kingdom Haulfryn - South Full time

    Haulfryn South seeks a skilled Customer Relations Administrator to support the delivery of exceptional experiences for our owners and guests.This role will play a key part in enhancing our owners’ experience, working closely with various teams to ensure their needs are met promptly. The ideal candidate will possess strong communication skills, a proactive...


  • Newton Abbot, Devon, United Kingdom Iceland Full time

    Job OverviewAs a Customer Service Delivery Expert at Iceland, you will play a crucial role in delivering exceptional customer experiences to our valued customers. You will be the face of our company, providing top-notch service and ensuring that our customers receive their shopping on time.About the RoleYou will be responsible for delivering shopping to...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Overview of Customer Service RoleWe are seeking a friendly and detail-oriented individual to join our client, a well-known online retailer, as a Customer Service Advisor - Live Chat & Email only.This is a temporary position with a real opportunity to become a permanent member of staff. As a customer-focused team player, you will handle customer inquiries via...


  • Newton Abbot, Devon, United Kingdom Wise Employment Full time

    Finance Manager Role OverviewWe are seeking an experienced Finance Manager to lead our busy finance office in Ashburton. This is a permanent position offering a salary range of £35,000 - £40,000 D.O.E.The ideal candidate will have strong leadership and communication skills, with proven experience in managing financial operations and teams. As a key member...