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Digital Design Project Manager
1 month ago
We are seeking a highly skilled Digital Design Project Manager to lead the planning, execution, and delivery of digital projects and programme workstreams. As a key member of our team, you will be responsible for delivering human-centred digital experiences that meet our customers' needs.
Key Responsibilities:- Manage the delivery of digital initiatives and changes to our digital channels with a strong focus on customer-first design.
- Lead projects from initial discovery through to post-live validation and monitoring, ensuring that the brand, customer experience, and impacts on customer needs are considered at every stage.
- Collaborate with cross-functional teams, including UX/UI designers, UX researchers, developers, and product owners, to translate customer insights into actionable project plans.
- Ensure governance, reporting, and control, including all required delivery documentation using the appropriate framework and processes.
- Promote continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality.
- Ability to deliver large, complex initiatives end-to-end, realising business outcomes and improvements to customer experience that support strategic direction.
- Understanding of digital design with a strong focus on UX/UI design and research processes.
- Champion design thinking and user experience best practices.
- Knowledge and understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery.
- Proven ability to adapt to quickly changing environments.
- Ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire, and engage customers and colleagues.
- Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track.
- Understanding and experience of change frameworks and idea-to-value tools and methodologies.
- Ability to manage the full project lifecycle end-to-end, by delivering digital projects on time and within scope.
- Deep understanding of human-centred design principles and design thinking methodologies.
- Ability to provide expertise in digital channels, including mobile, online, and digital propositions.
- Knowledge of digital marketing, analytics, customer research, and experience management, including journey mapping, UX, and funnel management.
- Good creative thinking, collaboration, and stakeholder management skills.
What We Offer:
We offer a dynamic and inclusive work environment, where you will have the opportunity to make a far-reaching impact with your work. You will be part of a team that values collaboration, innovation, and customer-centricity.
How to Apply:
If you are a motivated and experienced Digital Design Project Manager looking for a new challenge, please submit your application. We look forward to hearing from you.
