Digital Design Project Manager

4 weeks ago

Edinburgh, Edinburgh, United Kingdom NatWest Group Full time
Job Title: Digital Design Project Manager

We are seeking a highly skilled Digital Design Project Manager to lead the planning, execution, and delivery of digital projects and programme workstreams, delivering human-centred digital experiences.

Key Responsibilities:
  • Lead the planning, execution, and delivery of digital projects and programme workstreams, ensuring timely and high-quality delivery.
  • Collaborate with cross-functional teams, including UX/UI designers, UX researchers, developers, and product owners, to translate customer insights into actionable project plans.
  • Ensure governance, reporting, and control, including all required delivery documentation using the appropriate framework and processes.
  • Own risks, issues, and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate, and escalate within the defined risk appetite.
  • Promote continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality.
Requirements:
  • Ability to deliver large, complex initiatives end-to-end, realising business outcomes and improvements to customer experience that support strategic direction.
  • Understanding of digital design with a strong focus on UX/UI design and research processes, and the ability to champion design thinking and user experience best practices.
  • Knowledge and understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery.
  • Proven ability to adapt to quickly changing environments.
  • Ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire, and engage customers and colleagues.
  • Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track.
  • Understanding and experience of change frameworks and idea-to-value tools and methodologies.
  • Ability to manage the full project lifecycle end-to-end, delivering digital projects on time and within scope.
  • Deep understanding of human-centred design principles and design thinking methodologies.
  • Ability to provide expertise in digital channels, including mobile, online, and digital propositions.
  • Knowledge of digital marketing, analytics, customer research, and experience management, including journey mapping, UX, and funnel management.
  • Good creative thinking, collaboration, and stakeholder management skills.

This is an exciting opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge in a truly inclusive environment.

We are looking for a talented individual who can lead our digital design projects and programme workstreams, delivering human-centred digital experiences that meet the needs of our customers.

If you have a passion for digital design and a proven track record of delivering complex projects, we would love to hear from you.

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