Operations Excellence Manager
1 month ago
We are seeking an experienced Operations Excellence Manager to join our team at TD Bank. In this role, you will be responsible for identifying opportunities to improve service delivery, analyzing service delivery issues, and conducting internal/external research projects and/or contributing to audit reviews; running testing, and generating reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives.
The ideal candidate will have a strong understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.
This is a great opportunity to work in a dynamic environment where you will prioritize and complete your own workload to meet SLA requirements for service and productivity. You will also coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.
You will receive a competitive salary of approximately $70,000 - $90,000 per year, based on your experience and qualifications. In addition to your salary, you will enjoy a comprehensive benefits package, including health and well-being benefits, paid time off, career development opportunities, and reward and recognition programs.
About Our Culture
We value diversity, equity, and inclusion at TD Bank and are committed to creating a workplace where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and driving business results, we want to hear from you
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