Operational Excellence Manager

3 days ago

London, Greater London, United Kingdom ROC Recruitment Full time

Job Title: Operational Excellence Manager

About the Role

We are seeking a highly driven individual to manage the daily operations of our Skip and Hook Loader services. As an Operational Excellence Manager, you will play a crucial role in ensuring that our services are delivered promptly and compliantly, supporting our commitment to excellent customer service.

Main Responsibilities
  • Operational Management - Oversee daily operations of Skip and Hook Loader dispatch and retrieval.
  • Customer Service Excellence - Ensure all deliveries, exchanges and collections are executed efficiently, on time, and to the satisfaction of valued customers.
  • Compliance and Safety - Maintain strict adherence to Transport Legislation, the working time directive, and safety standards, including the enforcement of PPE compliance among team members.
  • Problem-Solving - Address and resolve operational challenges through effective problem-solving and independent decision-making skills.
  • Quality Control - Drive the performance of the team by maintaining high operational standards and making key decisions swiftly.
Candidate Requirements
  • Experience - Proven background in transport coordination or a similar role within the waste management/recycling sector.
  • Skills - Quick and willing learner, able to take direction and work confidently under pressure.
  • Characteristics - Strong problem-solving abilities, attention to detail, and capacity for lateral thinking.
  • Leadership - Strong character with the ability to ensure team adherence to all company standards and regulations.
  • Passion - Genuine enthusiasm for driving operational excellence and delivering superior customer service.
What We Offer
  • Competitive Salary Package - A salary of around £40,000 - £60,000 per annum, depending on experience.
  • Company Vehicle - Available based on meeting certain criteria; details to be discussed during the interview.
  • Career Growth - Progressive work environment with substantial opportunities for professional development.

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