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Reception Supervisor

2 months ago

Bristol, Bristol, United Kingdom Klarent Hospitality Full time
Reception Supervisor Job Description

Klarent Hospitality is seeking a skilled Reception Supervisor to oversee the front desk operations at our Mercure Bristol Grand Hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.

Key Responsibilities:
  • Supervise reception activities and ensure a consistently high standard of service
  • Train and develop the reception team to meet the needs of our guests
  • Maximize sales revenues through up-selling and brand loyalty programs
  • Manage guest requests, enquiries, and complaints in a prompt and professional manner
  • Maintain the appearance and standards of the reception area
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong commercial awareness and sales capabilities
  • Ability to work morning, afternoon, evening, and weekends

Klarent Hospitality offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.