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Customer Care Team Member
2 months ago
**About the Role**
We are seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Manage incoming customer calls and emails, providing timely and effective resolutions to customer inquiries and complaints.
- Process customer bookings, orders, and payments, ensuring accuracy and attention to detail.
- Provide recommendations to customers for other goods and services as appropriate, ensuring that our customers receive the best possible service.
- Update and maintain our internal booking system, ensuring that all customer information is accurate and up-to-date.
- Assist with customer complaints and feedback, ensuring that all issues are logged and handled in accordance with our company's policies and procedures.
- Provide ad-hoc support to the Call Centre Manager and central management team as required.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Proficient in using computer software and systems, including our internal booking system.
- Ability to maintain confidentiality and handle sensitive customer information.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the automotive industry.
