Front Office Team Lead
2 days ago
We are seeking a skilled Reception Shift Leader/Duty Manager to oversee the smooth operation of our front office team in central London. The ideal candidate will have excellent leadership skills, experience with the Opera system, and a passion for delivering exceptional guest experiences.
Salary: £29,907.42 per annum (£15.34 per hour) plus duty manager shift uplift and meals on duty.
About the Role:
- Ensure all guests receive a warm welcome and first-class service.
- Co-ordinate with team members to maximise hotel facilities and ensure seamless operations.
- Monitor overbooking situations and implement effective solutions.
- Implement good reservation handling practices to increase room sales and occupancy rates.
- Oversee daily front office operations and maintain high standards.
Key Responsibilities:
- Lead by example and be the first point of contact for issues during duty manager shifts.
- Shifts are based on 5 out of 7 days, including early mornings, late evenings, and weekends on a rota basis.
Requirements:
- Exceptional leadership and management skills.
- Excellent communication skills with good written and spoken English.
- Experience using the Opera system.
- At least 1 year's experience in a similar role within a hotel environment.
Benefits:
- Permanent full-time position (37.5 hours per week).
- Pension scheme with enhanced employer contributions.
- Uniform laundry service.
- Discount travel program in Danubius hotels.
- Incentive program for upselling.
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