Duty Manager

3 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Duty Manager - Hotel Operations

Job Summary:

The Duty Manager is responsible for ensuring a smooth and secure environment for all guests during their stay. This includes supervising and supporting the team, managing tasks, and maintaining high-quality service standards.

Key Responsibilities:

  • Make connections with different hotel departments to ensure a wonderful guest experience.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Manage and supervise all tasks of staff to ensure highest quality service is delivered and brand standards are met.
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Communicate with Front Office Manager on all matters regarding guest services and hotel operation.
  • Supervise shift handover procedures.
  • Coordinate and communicate with other departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
  • Inspect front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit and act upon any discrepancies.

Requirements:

  • Fluent in English, both written and spoken (and a 2nd language would be a plus).
  • Excellent communication, presentation and interpersonal skills.
  • Strong team player.
  • Strong interpersonal and problem solving abilities and the ability to lead by example.
  • Must be legally eligible to work in UK.

Benefits:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates all over the world in Accor Hotels.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively initiatives to build a more inclusive and sustainable world.
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.

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