Regional HR Manager

4 weeks ago


Manchester, United Kingdom Fitch Ratings Full time

HR Service Center Lead Opportunity

Fitch Group is seeking a highly skilled HR Service Center Lead to manage the administrative elements of the employee life-cycle from new hire onboarding to leavers. The successful candidate will play a key role in ensuring a positive employee and new hire experience.

Key Responsibilities:

  • Team Management: Supervise the daily operations of the HR service center team, ensuring all tasks are completed efficiently and accurately.
  • Service Delivery: Provide high-quality customer service to employees and stakeholders, addressing inquiries and resolving issues in a timely manner.
  • Process Improvement: Continuously evaluate and improve HR processes to enhance efficiency and service quality.
  • Reporting and Analytics: Monitor and analyze service center metrics to identify trends, areas for improvement, and opportunities for optimization.

Requirements:

  • Extensive experience in managing HR operations, including payroll, benefits administration, employee records, and compliance with employment laws.
  • Proven track record of leading and managing a team of HR professionals, including recruitment, training, performance management, and career development.
  • Strong leadership, communication, and interpersonal skills to inspire and motivate a diverse team.
  • Proficiency in HR information systems (HRIS) and other HR technologies, along with the ability to streamline HR processes to enhance efficiency.

About Fitch:

Fitch Group is a global leader in financial information services, with a diverse culture that encourages a free exchange of ideas. We prioritize our employees' growth and development, offering continuous learning opportunities and structured career paths.


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