Customer Service Representative
1 week ago
Company Overview:
At Sonova, we value our team members and strive to create a supportive environment where everyone can thrive. Our mission is to provide top-notch customer service and exceed expectations.
The Job:
You will work as a Contact Centre Agent in our expanding Customer Engagement Centre in Llandudno, North Wales. This is a part-time position requiring up to 20 hours of work per week. Successful applicants will undergo a DBS check.
Responsibilities:
- Respond to customer inquiries via phone, email, and Live Chat.
- Reschedule appointments due to unforeseen circumstances.
- Engage in targeted outbound calls to optimize appointment scheduling.
- Upsell sundry items while promoting relevant products.
- Handle customer complaints professionally, escalating when necessary.
- Provide support for product-related queries.
- Record customer interactions accurately in our CRM system.
Benefits:
We offer a competitive compensation package, including:
- £18,000 per annum (based on 20 hours/week).
- Support Colleague Bonus Scheme (up to 18% of salary).
- Boots discount card.
- Discounted flu vaccine at Boots Pharmacies.
- Pension Scheme.
- Life assurance cover.
- Long service awards.
- Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays.
- Retirement Awards.
- Staff, Friends, and Family discount on Boots Hearingcare services.
- Blended home working (after successful probationary period).
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