Customer Service Representative

1 week ago


Colwyn Bay, Conwy, United Kingdom Sonova Full time

Company Overview:

At Sonova, we value our team members and strive to create a supportive environment where everyone can thrive. Our mission is to provide top-notch customer service and exceed expectations.

The Job:

You will work as a Contact Centre Agent in our expanding Customer Engagement Centre in Llandudno, North Wales. This is a part-time position requiring up to 20 hours of work per week. Successful applicants will undergo a DBS check.

Responsibilities:

  • Respond to customer inquiries via phone, email, and Live Chat.
  • Reschedule appointments due to unforeseen circumstances.
  • Engage in targeted outbound calls to optimize appointment scheduling.
  • Upsell sundry items while promoting relevant products.
  • Handle customer complaints professionally, escalating when necessary.
  • Provide support for product-related queries.
  • Record customer interactions accurately in our CRM system.

Benefits:

We offer a competitive compensation package, including:

  • £18,000 per annum (based on 20 hours/week).
  • Support Colleague Bonus Scheme (up to 18% of salary).
  • Boots discount card.
  • Discounted flu vaccine at Boots Pharmacies.
  • Pension Scheme.
  • Life assurance cover.
  • Long service awards.
  • Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays.
  • Retirement Awards.
  • Staff, Friends, and Family discount on Boots Hearingcare services.
  • Blended home working (after successful probationary period).


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