Customer Service Representative
8 hours ago
Contact Centre Agent Role Overview
This role is based in our Support Office in Llandudno, North Wales. As a Contact Centre Agent, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Main Responsibilities:
- Answer incoming calls, emails, and Live Chat communications from customers with a quality-focused and polite manner.
- Contact customers to reschedule appointments due to unforeseen store closures.
- Conduct daily targeted and prioritized outbound calls to maximize the potential of store schedulers.
- Maximize the selling and upselling of sundry items while highlighting product promotions.
- Handle customer dissatisfaction with empathy and professionalism, escalating when necessary.
- Support customers with product and service queries, adhering to SLAs on response and repair times.
Requirements:
- Excellent telephone and written communication skills.
- Experience working within a customer service environment.
- Initiative and a willingness to assist at all times.
- Flexible approach and a good team player.
Benefits:
- Competitive salary.
- Access to the Support Colleague Bonus Scheme (up to 18% of salary).
- Boots discount card.
- Discounted flu vaccine at Boots Pharmacies.
- Pension scheme.
- Life assurance cover.
- Long service awards.
- Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays.
- Retirement awards.
- Blended home working (after successful probationary period).
This is a part-time role working up to 20 hours per week. Successful applicants will be subject to a satisfactory DBS check.
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