Network Support Specialist

6 days ago


Derby, Derby, United Kingdom risual Limited Full time

At risual Limited, we're seeking an experienced and skilled Network Support Specialist to join our expert team. In this role, you'll provide advanced support for our networking solutions, troubleshoot complex issues, and ensure reliable connectivity for our clients.

The ideal candidate will have a strong background in network support, a passion for problem-solving, and a desire to contribute to our mission of delivering exceptional service as standard.

About the Role

  • Management of client support tickets, requests, and tasks
  • Utilise network management tools to support client networks
  • Management of vendor TAC cases
  • Implement standard network provisioning tasks to fulfil customer requests
  • Monitoring of SLAs & ensuring client tickets are actioned and updated
  • Management of customer escalations
  • Supporting Client – Ethernet and WiFi LANs & WANs, routers, switches, firewalls
  • Opportunity to take part in an Out of Hours On-call rota

This is a multidiscipline role requiring hands-on technical & fault management capabilities.

Requirements

  • Excellent communication skills, both written and verbal
  • Confidence to work and communicate across a variety of audiences
  • Excellent time management skills and an ability to prioritize and multi-task
  • Attention to detail and getting it right first time
  • Ability to work as part of a team
  • Ability to work pro-actively and to tight deadlines
  • Knowledge and experience in working in an ITIL environment

Technical Skills:

  • Strong knowledge of network principles in a support environment
  • Working knowledge and accreditation for Juniper, Cisco or Fortinet
  • IP Addressing & DHCP
  • BGP, OSPF, NAT & PAT
  • Routing & Switching
  • QOS implementation and troubleshooting
  • IPSec VPN configuration & management
  • MPLS & SD WAN knowledge
  • Tools – LogicMonitor, Observium, PRTG & Solarwinds

We estimate the salary for this position to be around £45,000 - £55,000 per annum, depending on experience.



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