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Complex Loss Claims Handler

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Claims Handler to join our team at Hastings Direct. As a Claims Handler, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.

Key Responsibilities
  • Managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
  • Providing each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
  • Working with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence
  • Ensuring claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving
  • Achieving both financial and customer satisfaction outcomes that places Hastings as a market-leading home claims handling function
  • Handling, resolving, and helping to prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower-level complaints when supporting handlers
Requirements
  • Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
  • A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
  • Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e. subsidence, escape of oil/water, liability, and recoveries)
What We Offer
  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home
  • Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance
  • Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan
  • Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee-free independent mortgage advice, and free access to financial wellbeing support
  • Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
Our 4Cs Principles
  • We believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
  • We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully, and with their best interests at heart