Complex Loss Claims Handler

4 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: Complex Loss Claims Handler

We are seeking an experienced Complex Loss Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing a portfolio of complex claims and achieving the optimum financial outcome in line with our financial goals.

Key Responsibilities:
  • Manage a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
  • Provide each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
  • Work with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence
  • Ensure claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving
  • Achieve both financial and customer satisfaction outcomes that place Hastings as a market-leading home claims handling function
  • Handle, resolve, and help prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower-level complaints when supporting handlers
Requirements:
  • Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
  • A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
  • Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e. subsidence, escape of oil/water, liability, and recoveries)
What We Offer:
  • An attractive salary based on experience (pay reviews also completed each year)
  • A flexible and hybrid working approach, with the option to work from home or in the office
  • A competitive bonus scheme, with an annual 4Cs performance bonus
  • A range of benefits, including 25 days annual leave, private healthcare, dental plans, and access to financial wellbeing support

We are an equal opportunities employer and welcome applications from all suitably skilled persons, regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

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