Service Desk Advisor

4 days ago


Nuneaton, Warwickshire, United Kingdom CV-Library Full time
Service Desk Advisor Job Description:

We are looking for a skilled Service Desk Advisor to join our team at CV-Library. In this role, you will be responsible for providing exceptional customer service, resolving customer queries and issues, and working closely with the sales team to deliver outstanding results.

Main Responsibilities:
  • Provide first-line support to customers via phone, email, or chat.
  • Resolve customer queries and issues promptly and effectively.
  • Work collaboratively with the sales team to resolve complex customer issues.

To succeed in this role, you will need to have experience in customer services, familiarity with CRM systems, and proficiency in MS Office. Strong administration and customer service skills, as well as the ability to work calmly in a busy environment, are essential for this position.

Salary and Benefits:

A competitive salary of £24,000 per annum, plus opportunities for career growth and development in a dynamic and supportive team environment.



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