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Cafe Manager
2 months ago
We are a reputable hospitality group with a focus on delivering exceptional dining experiences. Our flagship restaurant, Sam's Riverside, has received critical acclaim for its modern British cuisine and warm atmosphere.
Job SummaryWe are seeking a highly motivated and experienced Cafe Supervisor to join our team at Sam's Kitchen in Hammersmith. As a key member of our front-of-house team, you will be responsible for ensuring seamless daily operations, providing exceptional customer service, and supporting our Cafe Managers in achieving our high standards.
Key Responsibilities- Assist Cafe Managers in overseeing daily operations, including staff management, inventory control, and customer service.
- Develop and maintain a positive and productive team culture, fostering a collaborative and supportive work environment.
- Ensure exceptional customer service, responding promptly to customer needs and concerns.
- Monitor and maintain high standards of cleanliness, hygiene, and food quality.
- Collaborate with the kitchen team to ensure efficient food preparation and presentation.
- Contribute to the development and implementation of new menu items, promotions, and events.
- Maintain accurate records and reports, including sales data, inventory levels, and staff performance.
- 2+ years of experience in a similar role, preferably in a high-end restaurant or cafe environment.
- Proven track record of delivering exceptional customer service and leading a team to achieve high standards.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues, managers, and customers.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of hospitality industry standards, including food safety, health and safety, and customer service.
- Basic math skills and accuracy in handling cash and operating a point-of-sale system.
- Competitive rates of pay and opportunities for career progression.
- Meals on duty and cycle-to-work scheme.
- Generous employee discounts and referral bonus scheme.
- Monthly performance bonuses and rewards.
- Excellent opportunities for career growth and development within our group.
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
