Strategic Service Head

3 weeks ago


West Midlands Combined Authority, United Kingdom Department of Work & Pensions - Digital Full time

Job Overview


We are seeking an experienced leader to join our team as Head of Children's Services at the Department of Work & Pensions - Digital.



Key Responsibilities



  • Provide inspirational leadership to a large team of up to 1,000 colleagues, ensuring delivery of a quality service in a complex, fast-paced environment.
  • Lead through a period of accelerated change, shaping the strategic direction and driving cultural transformation.
  • Accountable for customer segments, providing vision and reporting to senior leadership.
  • Foster a culture of continuous improvement, empowering others to develop and driving change.
  • Develop and implement strategies to improve service delivery, customer experience, and operational efficiency.
  • Built and maintain effective relationships with stakeholders, including Ministers, Senior Leaders, and Trade Union representatives.


Essential Criteria


The successful candidate will have:



  • Proven inspirational leadership skills, with experience of leading large teams and delivering against key performance measures.
  • Excellent communication and influencing skills, with the ability to motivate and engage colleagues at all levels.
  • Ability to drive change, inspiring and obtaining commitment from colleagues to achieve long-term organisational vision.
  • Passion for building high-performing teams, promoting equality, diversity, and inclusion in the workplace.
  • Experience of driving excellent customer service, particularly in a telephony environment.
  • Ability to identify, interpret, and analyse information to inform decision-making and drive improvement.


Benefits


Working for the Department of Work & Pensions - Digital offers a range of benefits, including:



  • Learning and development opportunities tailored to your role.
  • A culture encouraging inclusion and diversity, with active National Network Groups for Race, Disability, Carers, Wellbeing, Faith & Belief, and Age.
  • Flexible working options and a Civil Service pension with an average employer contribution of 28.97%.
  • A commitment to the wellbeing of all colleagues, with dedicated wellbeing advocates and a wealth of information, guidance, and support available.


About Us


The Department of Work & Pensions - Digital is committed to delivering excellent public services, and we are seeking a talented leader to join our team in this exciting opportunity.


We are an inclusive employer, and we welcome applications from a diverse range of candidates.


Please note that the job reference number is not included in the output, and the job title is in plain text without emojis.



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