Strategic Leader for Children's Services

4 weeks ago


West Midlands Combined Authority, United Kingdom Department of Work & Pensions - Digital Full time
Job Description

As a key member of the Department of Work & Pensions - Digital, we are seeking a highly skilled and experienced individual to fill the role of Head of Children's Services.

The successful candidate will be responsible for providing strategic leadership and accountability for all aspects of service delivery, people plans, and embedding significant change, including digitalisation and demand deduction.

Key Responsibilities:

  1. Lead a large team of up to 1,000 colleagues across several locations, providing inspirational and resourceful leadership to drive quality service delivery.
  2. Develop and implement strategic plans to achieve service level requirements, including workforce planning, resource deployment, and performance management.
  3. Drive cultural change and empower others to develop, establishing a culture of continuous improvement through remote line management.
  4. Lead accountability for specific customer segments, providing vision and reporting to the CMS Executive Team, Director General, and Minister.
  5. Collaborate with stakeholders to deliver various communications to a high standard, including Ministers, Senior Leaders, and Trade Union.

Essential Criteria:

The ideal candidate will possess:

  1. Inspirational and resourceful leadership skills, with a proven track record of leading large teams and delivering against key performance measures.
  2. Excellent communication abilities, with experience of influencing and motivating people at all levels.
  3. Confidence managing senior stakeholder relationships and delivering various communications to a high standard.
  4. Ability to understand and lead change, inspiring and obtaining commitment from colleagues.
  5. Passion for building high-performing teams and promoting equality, diversity, and inclusion in the workplace.
  6. Experience of driving excellent customer service, particularly in a telephony environment.
  7. Ability to identify, interpret, and analyse information to identify areas for action and key risks.

Benefits:

  1. Working for DWP includes benefits such as learning and development tailored to your role, flexible working options, and a culture encouraging inclusion and diversity.
  2. CMS is committed to the wellbeing of all colleagues, offering wellbeing conversations, dedicated Wellbeing Advocates, and a wealth of information and support on our Intranet site.
  3. We Value Everybody is one of our five Core Values here in CMS, and we have active National Network Groups for various aspects of diversity and inclusion.
  4. CMS Colleagues have the opportunity to join HASSRA, a vibrant and successful organisation providing a range of benefits and activities.


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