Route Logistics Coordinator

2 weeks ago

London, Greater London, United Kingdom Byway Full time
Job Overview

As a Route Logistics Coordinator at Byway, you will be responsible for booking travel arrangements, including accommodation and overland transport. You will also handle rerouting overland trips in the face of disruption. Your goal will be to ensure that our customers have a smooth and enjoyable journey.

Key Responsibilities

* Book rail, ferry, and boat tickets, as well as accommodation, promptly and accurately, taking into account customer-specific sleeping/seating arrangements and meal options.* Sign off trip finances and risk profiles, adjusting if necessary, to ensure appropriate revenues, and upload spend receipts in real-time.* Produce accurate Journey Summaries for our customers' trips, detailing transport information, including class and times, as well as accommodation and room details.* Provide feedback on problem journeys and recommendations for improved routes to our Concierge, Marketing, Product, and Tech teams, contributing to increased deliverability, margin, and customer satisfaction over time.* Provide input on booking and ticketing processes to improve efficiency and advocate for processes/technologies/tools for further automation.* Act as a business owner for technical developments.

Requirements

* Significant professional or private experience booking travel arrangements, including accommodation and overland transport, and rerouting overland trips in the face of disruption.* Good knowledge of European rail infrastructure and a strong general understanding of Byway regions.* Ability to work quickly under time constraints without making mistakes.* Excellent verbal and written communication skills.* High data literacy with strong analytical and problem-solving skills.* Fiscal responsibility: ability to make data-driven decisions and balance customer enjoyment, trip fragility, and disruption risk with revenue/margin.* Familiarity working with technology and databases.

What We Offer

* £29,000 - £32,000 p.a. depending on experience - London salary, but work from anywhere.* Remote-first, flexible working: 20 days wherever, work when you like and where you like for most of the month - we'll fund a day a week in a coworking space.* 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine).* One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends.* An annual autumn Away Afternoon and optional Weekend Away in spring.

Application Process

If we like your application, we'll schedule a 15-minute call for you and Izzy, our Routing Team Lead. After that, there's a short take-home scenario followed by a 30-minute follow-up call. Lastly, there would then be a top-grade interview too, which would be with Izzy and Claire (Head of Ops), Cat (CEO), or Holly (CMO). If that's great, we move to job offer and references.

We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.

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