Senior Membership and CRM Officer

4 weeks ago

London, Greater London, United Kingdom AD WARRIOR Full time
Job Title: Senior Membership and CRM Officer

AD WARRIOR is seeking a highly skilled Senior Membership and CRM Officer to join our team. As a key member of our organization, you will play a vital role in increasing our membership and showcasing the value of our membership programme to existing direct and supporter members.

The Senior Membership and CRM Officer will oversee membership recruitment, retention, and engagement strategies to ensure a diverse and active membership base. You will work closely with care providers, key stakeholders, and colleagues to enhance member services and contribute to our organization's mission.

Key Responsibilities:

  • Membership Management: Develop and implement strategies for membership recruitment, retention, and engagement. Maintain accurate and up-to-date membership records, ensuring data integrity in the CRM membership database.
  • Member Engagement: Create and execute programmes and initiatives designed to enhance member engagement and satisfaction. Act as the primary point of contact for member inquiries, providing exceptional member service and support.
  • Communication and Outreach: Manage effective communication channels with members, maintain our social media profile, and collaborate with colleagues to design and implement outreach campaigns to attract new members.
  • Collaboration and Partnership: Work closely with the Policy Team and other colleagues to enhance member services and align initiatives with our organizational goals. Build and maintain relationships with external stakeholders, partner organizations, and sector leaders to promote our mission and increase membership visibility.
  • Reporting and Evaluation: Prepare regular reports on membership numbers, trends, and engagement activities for the Chief Executive and the Board of Trustees. Evaluate the effectiveness of membership initiatives and make recommendations for improvements based on feedback and data analysis.

Requirements:

  • Bachelor's degree in social sciences, business administration, or a related field (or equivalent experience).
  • Minimum of 3 years of experience in membership services, community engagement, or a related field, preferably within the social care sector.
  • Strong understanding of the care sector, including policies, regulations, and challenges facing care providers is preferable.
  • Exceptional communication and interpersonal skills, with the ability to engage and build relationships with diverse stakeholders.
  • Proven ability to develop and implement membership programmes and initiatives.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Proficient in Microsoft Office Suite and experience with CRM and/or membership management databases.
  • Ability to work collaboratively in a team-oriented environment.
  • Self-motivated and results-driven, with a proactive approach to problem-solving.

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