Implementation Service Lead

2 weeks ago


Mortimer, United Kingdom Voyage Care Ltd Full time
Job Title: Customer Experience Implementation Specialist

Location: Nationwide, with travel across the UK

About Us:
Voyage Care Ltd is a leading provider of digital care solutions. We are seeking an experienced Implementation Service Lead to join our team and drive digital transformation across our services.

Job Description:
This fixed-term contract for 18 months requires the successful candidate to manage the deployment and integration of our Voyage Digital Care Nourish template across our services. The role involves nationwide travel, including overnight stays three to four times a week.

Key Responsibilities:
1. Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
2. Data Management: Manage and prepare data for successful implementations.
3. Training & Support: Train and coach staff on new processes and systems.
4. Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
5. Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
6. Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
7. Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.

Requirements:
The ideal candidate will have a full UK driving license, experience working with multiple stakeholders, proficiency in MS Office applications (Excel, Word, etc.), self-directed skills with excellent communication and relationship-building skills, and flexibility with travel and working hours.

Salary: £45,000 - £55,000 per annum, depending on experience.

Benefits:
Voyage Care offers a competitive salary, hybrid working, opportunities for professional growth and development, Wagestream, DoctorLine, eye care vouchers, refer-a-friend scheme, Blue Light Card, V-Assure, life assurance, pension, and more.

About the Role:
This role is perfect for those who enjoy driving digital transformation, managing projects, and working with diverse teams.

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