Coffee Store Team Lead
3 weeks ago
We are seeking an experienced and motivated Coffee Store Team Lead to join our team in Costa Coffee. This is a unique opportunity to take on a leadership role and be part of a dynamic and fast-paced environment.
About the RoleThe successful candidate will have a strong passion for coffee, customer service, and leading a team. You will be responsible for driving sales, maintaining high-quality standards, and ensuring excellent customer experiences.
Key Responsibilities:- Taking charge of shifts, managing teams, and providing guidance to colleagues.
- Maintaining store appearance, inventory management, and controlling costs.
- Developing and implementing strategies to drive sales growth and increase customer satisfaction.
- Coaching and training staff to ensure they meet performance expectations.
- Fostering a positive work environment, promoting teamwork, and encouraging open communication.
To be considered for this role, you should have:
- A minimum of [£12.33-13.33] per hour, with opportunities for pay progression.
- Previous experience in retail or hospitality, preferably in a supervisory or leadership position.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- A strong understanding of customer service principles and practices.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
As a valued member of our team, you can expect:
- Opportunities for career development and advancement.
- Competitive salary and benefits package.
- Ongoing training and support to help you succeed in your role.
- A fun and supportive work environment.
- Discounts on food and drinks when not working.
At Costa Coffee, we pride ourselves on delivering exceptional customer experiences and creating a welcoming atmosphere for our customers. Our commitment to quality, innovation, and customer satisfaction has made us the No. 1 coffee brand in the UK for 14 years running. Join our team and become part of a company that values individuality, encourages diversity, and fosters a culture of inclusivity.
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