Front of House Operations Coordinator

3 weeks ago

Silverstone, United Kingdom Aston Martin F1 Team Full time
Job Overview

We are seeking a highly skilled Front of House Assistant to join our team at the Aston Martin Aramco Formula One Team in Northamptonshire.

This exciting opportunity will involve working closely with our Front of House team to deliver exceptional guest experiences and support events.

As part of our high-performing team, you will enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, and benefits like TEDSgroup childcare, cycle-to-work, tech, and car schemes.

We are committed to fostering a supportive, inclusive, and compassionate culture where our team genuinely embodies our core values: Growth, Readiness, Empowerment, Excellence, and Nurturing.

Responsibilities
  • Act as the primary contact for guests at the AMRTC, ensuring seamless check-ins, professional handling of requests, and resolution of any issues to maintain high AMF1 standards.
  • Build strong rapport with a diverse range of guests, including VIPs, partners, and fans, by delivering personalized service and adapting communication to their needs.
  • Manage front-of-house operations, including maintaining pristine areas, updating décor per brand guidelines, overseeing beverage services, and ensuring all printed materials are current and aligned with branding.
  • Collaborate with the facilities team to uphold high standards in security, cleaning, and overall front-of-house coordination.
  • Support the HQ Guest Experience team in event preparation and delivery, including communications, guest lists, gifting, and event execution during peak periods like the British Grand Prix.
Requirements
  • Previous customer service experience within a similar environment and senior / C-suite executives
  • Previous experience in hospitality and events
  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm in difficult situations, or in a very busy environment
  • Ability to work effectively and productively unsupervised
  • Excellent team working skills
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Excellent administrative skills and attention to detail
  • Ability to demonstrate a clear understanding of and commitment to Health & Safety

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