Store Manager
1 week ago
Job Title: Store Manager
The Opportunity:
As a Store Manager at Frasers Group, you will be responsible for leading a high-performing team and driving sales growth in a fast-paced retail environment. You will be accountable for achieving sales targets, managing store operations, and ensuring excellent customer service.
The Ambition:
1. Operations:
- Ensure all store operations are running smoothly and efficiently.
- Support the planning of workload to ensure a productive and efficient team.
- Make confident decisions and delegate tasks effectively.
- Support compliance with process and procedures while maintaining a safe and healthy environment.
- Assist with training and coaching the team to best practice.
2. Controls:
- Use reports to ensure wage controls are met on a weekly basis.
- Plan store schedules in line with store trading patterns and business expectations.
- Assist with compliance for processing of payroll issues and problem-solve effectively.
- Support store daily structure to ensure compliance, customer service, and security standards.
- Be accountable for controlling wages.
3. Sales:
- Understand business and customer expectations and motivate the team to deliver an excellent customer experience.
- Understand product features and benefits and assist with training the team to maximize sales opportunities.
- Understand assigned KPI targets and support tracking against these targets while communicating to and motivating the team.
- Understand the retail industry, business challenges, competitors, and customers with a strong commercial awareness.
- Use reports to analyze and support commerciality of key products to impact sales and profitability.
4. Development:
- Assist with identifying internal talent and support performance management processes to drive exceptional performance.
- Support identifying performance issues and escalate professionally.
- Be self-driven in personal development and take on developmental feedback constructively.
- Understand and promote Frasers Group core values and coach the team to engage with these values.
5. Leadership and Management:
- Inspire the team and act as a role model.
- Support coaching and motivating the team to achieve success.
- Develop relationships with the store team and ensure everyone is working towards the same goals.
- Work to build the success of the store as a whole.
Qualifications:
- 3 years of management experience in a fast-paced, high-volume retail environment.
- Ability to positively impact results in sales, payroll, and stock loss.
- Proven record of developing talented individuals.
- Must be able to work well under pressure and to strict deadlines.
- Committed to supporting the area manager to achieve the highest store standards and customer service.
Additional Information:
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Commission-led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Discounted Gym membership.
- Group-wide 20% Discount across all Frasers Group brands.
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