Administrative Support Officer
4 weeks ago
About the Role
We are seeking an experienced and skilled Administrative Assistant to join our team at the Emergency Care Centre. As an Administrative Assistant, you will play a vital role in providing administrative support to our team, ensuring the smooth operation of our department.
Key Responsibilities
- Provide administrative support to the Emergency Care Centre team, including answering phone calls, responding to emails, and managing correspondence.
- Manage patient records, including updating patient information, scanning documents, and maintaining accurate records.
- Liaise with healthcare professionals, patients, and external agencies to ensure effective communication and coordination.
- Book appointments, manage clinic schedules, and coordinate patient care.
- Perform data entry, maintain accurate records, and ensure compliance with data protection policies.
- Provide excellent customer service, responding to patient queries, and resolving issues in a timely and professional manner.
- Work effectively as part of a team, supporting colleagues, and contributing to the achievement of departmental goals.
Requirements
- GCSE standard or equivalent experience.
- Experience of working in a busy, pressurised customer-focused environment.
- Excellent communication and interpersonal skills.
- Ability to work accurately and efficiently, with attention to detail.
- Ability to work effectively as part of a team, with a flexible approach to work.
About Us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is a leading provider of acute hospital and community services in the North West. We are committed to delivering high-quality patient care, and we are seeking an experienced and skilled Administrative Assistant to join our team.
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