Medical Office Administrator
4 weeks ago
Job Title: Medical Office Administrator
We are seeking a highly organized and detail-oriented Medical Office Administrator to join our team at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. As a Medical Office Administrator, you will provide administrative support to our Consultant team, ensuring the smooth operation of our office and providing a high level of service to our patients and staff.
Main Responsibilities:
- Provide a complete PA service including word processing, filing, audio typing, photocopying, and the composition of letters.
- Distribute and prioritize incoming mail, using judgment and experience to decide which documents are to be passed directly to other areas for action and information.
- Undertake administrative work at the request of the Consultant or their team.
- Attend outpatient clinics and ward rounds as necessary and where appropriate.
- Provide the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgment to establish the validity and priority of the contact.
- When notified of Consultant's leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultant's diary where appropriate.
Requirements:
- AMSPAR Diploma or equivalent experience of providing an efficient PA/secretarial service.
- RSA III Typing or equivalent experience.
- Ability to communicate in a clear and concise manner.
- Ability to work as a team member.
- Ability to prioritize own workload effectively.
- Able to work within tight time frames and to deadlines.
- Able to use tact and empathy when handling patient calls.
Working for our organization:
We value our staff and believe that 'happy staff, makes for happy patients.' We have a recognized track record in staff engagement, and living our values 'the WWL Way.'
We are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.
We are an equal opportunities employer and welcome applications from all sections of society.
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