Administrative Support Officer

5 days ago


Wigan, Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time
{"Main Responsibilities

The Administration Assistant will provide professional administrative support in the Emergency Care Centre.

Key responsibilities include:

- Receiving and accurately recording patient data onto HIS, Patient Centre & System One

- Liaising with personnel from the Ambulance Service or external agencies to obtain patient information

- Deciding on patient presentations and liaising with Triage Nurses as necessary

- Effectively dealing with enquiries from patients, staff, and external agencies

- Scanning patient documentation and completing regular audits

- Booking appointments for Consultant and Specialist nurse review clinics

- Forwarding patient documents to relevant departments

- Maintaining an effective filing system and retrieving documentation as needed

- Maintaining staffing levels in the reception area and providing cover for annual leave, sickness, and bank holidays

- Working effectively as part of the multi-disciplinary Emergency Care Centre Team

Requirements

- GCSE standard or equivalent experience

- Experience working in a busy, pressurised customer-focused environment

- Recent work experience within an administration or office setting

- Excellent keyboard skills and good telephone manner

- Ability to work well as part of a team and on own initiative

- Excellent communication skills with all disciplines of staff

- Good organisational skills and ability to work efficiently to targets and deadlines

- Ability to learn quickly and adapt to change in circumstances

About Us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. We value our staff, believing that 'happy staff makes for happy patients'. We have a recognised track record in staff engagement and live our values. We are committed to placing the patient at the heart of everything we do, providing safe and effective care that acknowledges and ensures dignity.

We are seeking to recruit people who share our values and beliefs.

Working with Us

We are a friendly and supportive team, working together to deliver high-quality patient care. We offer a range of benefits, including flexible working arrangements and opportunities for professional development. If you are passionate about delivering excellent patient care and have the skills and experience we are looking for, we would love to hear from you.

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