People Services Manager

2 weeks ago

West Malling, Kent, United Kingdom Goldhawk Associates Full time
Job Title: People Services Manager

We are seeking a highly skilled and experienced People Services Manager to join our team at Goldhawk Associates. As a key member of our HR team, you will be responsible for managing the People Services Team to deliver exceptional service to our employees and the broader business.

Key Responsibilities:
  • Regulatory Compliance: Ensure all regulatory and legislative obligations are met.
  • Team Support and Culture: Proactively support the team, fostering a culture of inclusion and engagement.
  • Stakeholder Liaison: Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries.
  • Process Management: Implement, manage, and review People Services documented processes.
  • Company Intranet Updates: Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
  • GDPR Compliance: Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations.
  • Service Delivery Lead: Develop, publish, and embed customer service standards for all customer-facing People Services tasks.
  • Service Design Management: Oversee the design of People Services, leveraging automation and advances in digital technologies.
  • Relationship Development: Build and maintain strong relationships with People Business Partners.
  • Data-Driven Improvement: Utilize People Systems and available data to identify areas for development and improvement in People Services.
  • Resource Assessment: Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
  • Right to Work Compliance: Responsible for ensuring all employees have the legal right to work in the country.
  • Onboarding and Offboarding: Proactively review colleague onboarding and offboarding workflows to ensure the experience aligns with FTSE100 standards.
  • KPI and SLA Monitoring: Track the delivery of agreed KPIs and SLAs, taking prompt action to address any areas of non-delivery or non-compliance.
  • Audit Facilitation: Provide documentation and process clarifications to internal and external auditors as needed.
  • Template Maintenance: Maintain and improve People Services templates within the Applicant Tracking System.
  • Self-Audit: Conduct biannual self-audits of People Services process compliance.
  • Salary and Bonus Processes: Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes.
  • Information Management: Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
  • Business Awareness and Communication: Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
  • Legal and Best Practice Updates: Stay current with employment law and best practices, anticipating future changes and assessing their impact on the organization and its people.
  • Values Role Model: Lead by example, demonstrating positive and inclusive behaviours that align with our values.

If you are a motivated and experienced HR professional looking for a new challenge, please apply for this exciting opportunity to join our team at Goldhawk Associates.

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