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Front of House Operations Manager

1 month ago

Burnley, Lancashire, United Kingdom Major Talent Full time £30,000 - £33,000
Front of House Manager Role Overview

Major Talent is seeking a dedicated Front of House Manager to lead the guest-facing operations of our client, a premier luxury hotel and spa resort. As the Front of House Manager, you will oversee the day-to-day operations of the front desk, concierge, and other guest services teams, ensuring a seamless and welcoming experience from check-in to departure.

Key Responsibilities:
Oversee front of house operations, ensuring smooth service from arrival to departure.
Lead and train front desk, concierge, and guest-facing teams to deliver excellent customer service.
Coordinate with housekeeping, maintenance, and food & beverage teams to meet guest needs.
Collaborate with management to enhance guest experiences and improve operational efficiency.

Requirements:
Previous experience in hospitality, hotel, or restaurant management preferred.
Knowledge of front office operations and reservation systems.
Customer service-oriented with excellent communication skills.
Flexibility to work evenings, weekends, and holidays as required.

What We Offer:
Competitive salary (£30,000 - £33,000 per year, based on experience)
Company pension
Discounted or free food
Employee discount on services and dining
Free on-site parking
Complimentary gym membership
Sick pay
Provided uniform