Hospitality Operations Manager

4 weeks ago


Burnley, Lancashire, United Kingdom Major Talent Full time
Role Overview: As the Front of House Manager, you will oversee the day-to-day operations of the front desk, concierge, and other guest services teams, ensuring a seamless and welcoming experience from check-in to departure.

Key Responsibilities:

• Oversee front of house operations, ensuring smooth service from arrival to departure.
• Lead and train front desk, concierge, and guest-facing teams to deliver excellent customer service.
• Coordinate with housekeeping, maintenance, and food & beverage teams to ensure guest needs are met promptly and professionally.

Benefits:

• Competitive salary (£30,000 - £33,000 per year, based on experience)
• Company pension
• Discounted or free food
• Employee discount on services and dining
• Free on-site parking
• Complimentary gym membership
• Sick pay
• Provided uniform

This is a full-time, on-site role. Applicants should be able to reliably commute or be prepared to relocate.

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