Store Service Ambassador

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom END. Full time
Role Overview

END. is a leading technology-driven retailer of luxury and contemporary apparel, seeking a highly motivated and charismatic Service Advisor to join our team in Newcastle. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, building relationships, and driving sales growth.

Key Responsibilities
  • Network with customers to develop new relationships and exceed sales targets.
  • Support the store team in maximizing sales and enhancing the company's profile.
  • Exemplify outstanding service techniques, driving excellence as a standard.
  • Assist in other store operations by possessing a good understanding of processes and procedures.
  • Maintain awareness of product and merchandising standards, replenishing stock and adhering to VM guidelines.
  • Share in-depth knowledge of products and the industry with customers.
  • Handle financial transactions professionally, ensuring accuracy.
Requirements
  • Experience in a customer-facing role, preferably in luxury fashion or a related industry.
  • Ambition within the retail function, with a desire for career development.
  • Sociable and charismatic, with the ability to engage with diverse customer types.
  • Excellent written and verbal communication skills.
What We Offer
  • Generous staff discount and sales opportunities.
  • 29 days' holiday, including bank holidays and birthday.
  • Access to END.'s Exclusives benefits platform.
  • Employee Assistance Programme.
  • Registered access to Healthcare Benefits provider.
  • Company pension scheme.
  • Opportunities for professional development and career progression.

Our core values underpin everything we do as a business. We prioritize our customers, are passionate and dedicated, and strive for excellence. To achieve this, we are positive, collaborative, and keep it simple.



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