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Parking Operations Manager
1 month ago
Parking Operations Manager Job Description
We are seeking a highly skilled and experienced Parking Operations Manager to join our team at APCOA Parking. As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our car parking services across the GTR estate.
Key Responsibilities:
- Supervise a team of car park patrol attendants to ensure correct front-line staffing levels and site visits are completed to meet KPIs.
- Carry out regular site audits to maintain high standards and monitor performance, service, and quality of our sites and staff.
- Identify, respond, and resolve any on-site related car parking issues and report incidents to the Operations Manager.
- Recruit, induct, train, and manage staff, including disciplinary issues in line with site and company policy.
- Ensure all company policies and employee communications are effectively conveyed to frontline staff.
- Manage car park/security incidents and liaise with emergency services as necessary.
- Ensure frontline staff comply with health and safety procedures and standards.
- Assist the Operations Manager in resolving Parkway and ANPR-related issues within agreed SLAs.
Requirements:
- Excellent communication skills and previous experience supervising a team.
- Full UK driving license is essential.
- Previous experience with H&S policies and a positive, can-do attitude.
We are committed to creating a fair and inclusive work environment where everyone has the opportunity to succeed. If you are a motivated and experienced professional looking for a new challenge, please apply today
