Resolution Expert for Customer Complaints
1 week ago
We are seeking a highly skilled Resolution Expert for Customer Complaints to join our team. As a seasoned professional, you will be responsible for resolving customer complaints related to financial products and services. Your exceptional problem-solving abilities, attention to detail, and excellent communication skills will enable you to navigate complex issues with ease. With a strong understanding of financial products, debt recovery, case management services, and relevant regulations, you will be able to provide expert solutions to our customers. We value equality, diversity, and inclusion and strive to create an inclusive working environment for all employees. We welcome applications from candidates who share our commitment to these values.
Key Responsibilities:
- Resolve customer complaints related to financial products and services.
- Investigate and gather relevant data to support complaint resolutions.
- Prepare customer responses and formal representations where required.
- Provide clear explanations to customers about resolution processes and outcomes.
Requirements:
- Experience or skills in a complaints handling role within the financial services industry.
- 2.1 or 2.2 degree or equivalent.
- Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
- Excellent communication, problem-solving, and analytical skills.
Benefits:
- £40,000 - £50,000 per annum depending on experience.
- Generous holiday package, including 31 days annual leave, increasing to 33 days after 2 years of service, plus your birthday off.
- Paid time off annually to volunteer.
- Comprehensive health and wellbeing benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships, and free access to mental health first aiders.
- Heavily discounted group discount scheme on all products.
- Group perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping, and most major high street retailers.
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