Financial Complaints Resolution Specialist

2 weeks ago


Catton, United Kingdom Anglian Home Improvements Full time
Job Title: Financial Complaints Resolution Specialist

Location: Flexible Remote Work Options Available

Salary: £35,000 - £45,000 per annum depending on experience.

About the Role:
We are seeking an experienced Financial Complaints Resolution Specialist to join our team. As a skilled professional, you will be responsible for resolving customer complaints related to financial products and services. Your excellent communication skills, attention to detail, and problem-solving abilities will enable you to navigate complex issues with ease. If you have a strong understanding of financial products, debt recovery, case management services, and relevant regulations, we would love to hear from you. Our company values equality, diversity, and inclusion, and we strive to create an inclusive working environment for all employees. We welcome applications from candidates who share our commitment to these values.

Key Responsibilities:
  • Resolve customer complaints related to financial products and services.
  • Investigate and gather relevant data to support complaint resolutions.
  • Provide clear explanations to customers about resolution processes and outcomes.
  • Ensure compliance with industry regulations, requisite legislation, and company policies.

Requirements:
  • Experience or skills in a complaints handling role within the financial services industry.
  • 2.1 or 2.2 degree or equivalent.
  • Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
  • Excellent communication, problem-solving, and analytical skills.

Benefits:
  • Competitive salary range £35,000 - £45,000 per annum depending on experience.
  • 31 days holiday, increasing to 33 days after 2 years of service, plus your birthday off.
  • Paid time off annually to volunteer.
  • Comprehensive health and wellbeing benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships, and free access to mental health first aiders.
  • Heavily discounted group discount scheme on all products.
  • Group perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping, and most major high street retailers.


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