Process Transformation Specialist
1 day ago
We are a leading food manufacturer in the UK, employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots. We supply all major retailers with a wide range of products, from sandwiches to ready meals.
About the Role
We are seeking an experienced Process Transformation Specialist to join our IT Services team. As a key member of the MBE Programme, you will play a central role in designing, shaping, delivering, and executing an enterprise-wide digital transformation programme. This is a unique opportunity to make a significant impact on our business processes and improve efficiency, quality, and effectiveness of our IT services.
Responsibilities
You will be responsible for leading the design, optimization, and documentation of business processes within the IT Services function. You will work closely with cross-functional teams to ensure processes are aligned with business objectives, IT service management standards, and industry best practices. Your key responsibilities will include:
- Designing and documenting end-to-end IT service processes to meet stakeholder needs.
- Defining and monitoring key performance indicators (KPIs) for processes to assess efficiency, effectiveness, and overall service quality.
- Leading change management and training to ensure high adoption of new ways of working.
- Awareness of industry trends, emerging technologies, and process design methodologies to bring innovative ideas to process improvement.
Requirements
To succeed in this role, you will need:
- Strong experience in IT process design, improvement, or management, preferably within a large-scale enterprise IT environment.
- Familiarity with industry frameworks and standards such as ITIL, COBIT, and other ITSM best practices.
- Experience in managing process changes, including stakeholder engagement, communication, and training.
- Proven experience in process mapping and business process modeling tools.
- Strong communication and interpersonal skills, with the ability to facilitate workshops, deliver presentations, and write clear documentation.
- ITIL Foundation certification (mandatory); ITIL Expert or Practitioner certification is a plus.
What We Offer
In return for your expertise, we offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits, including holidays, car allowance, annual target bonus, pension up to 8% matched, life insurance up to 4x salary, company share save scheme, and exclusive Greencore employee discount platform.
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