Customer Support Liaison
4 hours ago
We are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work closely with our engineering team to resolve customer issues and provide updates.
- Collaborate with other teams to ensure seamless customer support and service delivery.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Experience in a customer-facing role, preferably in retail or call center environment.
- Competitive salary: £23,796 per annum.
- 25 days annual leave, plus bank holidays.
- Up to 4% discretionary bonus scheme, subject to achievement of targets.
- Group personal pension scheme with matched contributions.
- Life Assurance.
- Funded Training Sponsorship Scheme.
- Cycle to Work Scheme.
- Health Cash Plan.
- Discounts on B&Q and Trade Point products.
- Discounts on Nuffield Fitness and Wellbeing Centres.
We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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